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Refund Policy

Last updated: 8 September 2026

Everything we sell is delivered digitally or consumed within the Service, so all sales are final. We do not offer refunds or exchanges once a purchase has been delivered or used, except in the limited payment-error situations set out below. Please review your order carefully before you pay. This policy forms part of our Terms of Service.

Digital products

Because code, templates, and PDF guides are delivered instantly and cannot be returned, purchases are non-refundable once the order is completed and a download link has been issued.

Blue Coins

Blue Coins are prepaid and non-refundable once purchased. Coins bought in a pack, and any earned through referrals, remain available for twelve months from the day they are granted. Coins included with a subscription are an allowance for each billing period and expire at the end of that period.

Subscriptions

Subscription fees are billed in advance and are non-refundable, including for partially used periods. You can cancel at any time from your account to stop future renewals; you keep access until the end of the period you have already paid for.

Tool estimates

Our tools return indicative estimates for guidance only. A difference between an estimate and an actual marketplace or carrier figure is not grounds for a refund of Blue Coins or fees.

Realm virtual land

Realm land is a virtual collectible delivered instantly, so purchases are final and non-refundable — except that we automatically refund the Blue Coins if a technical fault meant the land you selected could not be issued to you. Full details are in the Realm virtual land terms & refunds.

Exceptions — when we will make it right

Notwithstanding the above, we will investigate and, where appropriate, refund or restore Blue Coins to your account if:

  • you were charged more than once for the same order (a duplicate charge);
  • you were charged in error, or charged an incorrect amount; or
  • you paid but the product, Blue Coins, or subscription were not delivered to your account due to a fault on our side.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

How to request a review

Contact [email protected] within 7 days of the charge, quoting your account email and the order or payment reference (shown on your orders or Blue Coin history page). Where a refund is approved, it is returned to your original payment method through Razorpay; the time to appear on your statement depends on your bank or card issuer.